| What
is the cost for using South East
Asia Tours service? |
There
is NO CHARGE or service fee
to use South East Asia Tours
hotel reservation service. Back
to Top!
|
| TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council
for the Arab States of the Gulf
(GCC) the countries that are
included are Bahrain, Kuwait,
Saudi Arabia, United Arab Emirates,
Qatar and Oman some hotels get
volume business from these countries
the reason these country nationals
have good discounted Preferential
rates or some don't get volume
business from these destinations
so they have higher rates please
do check on our Website for
the difference. Back
to Top!
|
| What
is CIS Market? |
"CIS"
means Common Wealth Of Independent
States the countries that includes
are Russia formerly Soviet Union,
Kazakhstan, Tajikistan, Azerbaijan,
Ukraine all others that
are near by. Back
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| What
is HB? |
"HB"
means Half Board, Hotel rates
will be inclusive of Daily Breakfast
and Lunch or Dinner
|
| What
is BB? |
"BB"
means Bed and Breakfast the
rates quoted on the Website
is inclusive of daily Buffet
Breakfast. Back
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|
| What
is FB? |
"FB"means
Full Board the rates that will
be quoted to you will be inclusive
of Daily Breakfast, Lunch and
Dinner. Usually we don't advertise
FB or Full board rates on our
Website but it is always subject
to your request we can always
quote you what ever will be
your
request. Back
to Top!
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| What
is FIT rates? |
FIT
rates is applicable only for
Frequent Individual Travellers.
Back
to Top!
|
| What
is GIT rates? |
GIT
rates is applicable only for
Group Travellers. Back
to Top!
|
| What
is Pan Arab Market? |
Pan
Arab Market countries are Lebanon,
Palestine, Yemen, Syria, Jordan,
Libya, Egypt, Morocco, Sudan
and Iraq. Back
to Top!
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| |
| RESERVATION |
| |
| How
do I make a reservation? |
From
our directory, or from every
hotel details page choose the
hotel you want to stay in and
press or click on "Reservation"
Button at the bottom of each
hotel page. You will be taken
into a Reservation form. On
the form, just follow the instructions.
After you fill out all of the
needed information; press the
"Submit Reservation"
button. Back
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|
| How
long will it take to get a hotel's
confirmation? |
If
the space is available, the
booking can be confirmed within
4 to 6 hours.
If no more allotment is available
at that moment, we will make
the request to the hotel. In
this case, it might take 1 or
2 working days (depends on the
hotel's reservations clearing
process) to get the confirmation.
Back
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|
| What
if the hotel I requested is not
available? |
You
will be notified via e-mail
if your requested hotel is not
available. And our travel experts
will try to find hotels of comparable
standards, prices and in the
same area (if available) for
your considerations.
Note:
Please fill in alternative hotels
in the reservation form when
making reservation to let us
know your preferences in case
of your requested hotel is not
available.
To
avoid disappointment, especially
over high season periods, very
early booking is strongly advised.
Back
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|
| When
I submit my reservation, where does
my request go? |
All
travel arrangements are processed
through South East Asia Tours
Reservation Department of our
company. All reservation will
be followed up within 24 hours
with an email and if available,
a service order.Some hotels
do not confirm reservations
immediately. In this case the
email you received from our
Reservation staff will not contain
a confirmation number; however
it will contain a Service Order
. Your reservation IS NOT confirmed
until you receive a confirmation
number from us. When we receive
the confirmation number, it
will be emailed to you. Just
for our records, we take your
information, it is & will
be absolutely confidential always.
And will not be sold to any
third party companies. Back
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|
| Once
I have made my reservation, will
I receive any written confirmation
from the hotel? |
No.
The email confirmation you receive
from South East Asia Tours is
all you will need. It displays
your Service Order Number. Back
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|
| Can
I make a reservation directly through
the hotel? |
You
can, but the prices displayed
on South East Asia Tours are
available only through our service.
If you make a reservation at
the hotel, you will be charged
on average 10% to 50% more.
Back
to Top!
|
| When
do you check availability? |
We
check availability only at the
point of making a
reservation. Back
to Top!
|
| Will
you confirm my reservation by fax
or phone? |
Usually
we make confirmations by e-mail,
so please make double sure that
you have provided us the correct
e-mail address. Although if
you cannot provide an email
address, we will send the confirmation
by fax. Back
to Top!
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| |
| PAYMENT
PROCEDURES |
| |
| When
do I need to Pay?
|
Once
we confirm reservation in return
E-mail for you, you will be
given Option date that you need
to settle all your payments
on or before this date in failure
to settle all the payments before
the Option date your reservation
will be automatically cancelled.
Back
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|
| If
I failed to settle payments with
in due date can my reservation be
still accepted? |
Yes
it will be accepted but can't
promise the same hotel will
be available for your requested
dates it is always subject to
availability of the hotel space
and our allocation with the
hotel. Back
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|
| Why
do I need to fax authorization form
and photo copy of my credit card? |
We
can understand your security
concern. But this is just a
way to filter out any bad transaction
and to verify if the credit
card used for the booking was
in fact in your possession and
it was you only who made the
booking and not some body who
happen to have your credit card
no. etc. We take great care
while handling your credit card
information and do not share
any of your information with
other vendors and partners.
Back
to Top!
|
| Is
the credit card information secure
with South East Asia Tours?
|
Unlike
other companies, we do not ask
Credit Card details from you
thru our On-line Reservation
Forms even if the system is
protected by standard secure
socket layer (SSL) encryption.
Nowadays, there are programs
that can easily hack this protection
system. Therefore, to provide
your credit cards and personal
informations a 100 % security,
we ask you to send us all the
Credit Card Details by Fax which
is a more secure way to send
confidential matters.Back
to Top!
|
| Why
South East Asia Tours ask for a
Credit Card Back to Back copy and
any valid ID or passport copy of
the Card holder? |
To
prevent fraud cases and give
protection to our clients, South
East Asia Tours and our local
Bank Merchant has come to this
agreement mutually to do proper
verification of any transaction
before finally it will be charged
to that credit card. Back
to Top!
|
| Once
I decide to Confirm my reservation
with your Company How do I pay? |
When
you receive Confirmation E-mail
from our Reservation staff they
send you same time Credit Card
payment form Thru E-mail you
need to fill that form sign
by the card holder and fax back
to us with front and back copy
of the Credit card and Passport
copy of the Card holder to be
verified by our Bank in order
to prevent credit
card fraud cases. Back
to Top!
|
| What
Major Credit Cards You accept? |
We
accept Visa, Master Card, AMEX
and Diners. Back
to Top!
|
| Can
I pay by Bank Transfers? |
Yes
you can pay by bank transfers
but you must pay all the Telegraphic
Transfer Bank Charges that is
more or less US$ 20.00. Telegraphic
Transfers can only be acceptable
if you are Arriving minimum
of 10 days prior or else you
need to arrange all the payments
Thru Western Union. Back
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|
If
my payments are not clear or my
Telegraphic Transfer is not received
by you can my reservation be still
secured or hold? |
No,
if we do not receive any payments
with in due date all your reservation
to be cancelled automatically.
Back
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|
| |
| LODGING
RATES |
| |
| Are
taxes and breakfast included in
your prices? |
Yes.
Unless noted otherwise, all
taxes and breakfast
are included. Back
to Top!
|
| Do
you offer additional discounts? |
In
the hotel directory check carefully
if there are available weekend
special rates or hot deals for
the hotel you want to stay in.
Then click on Hotel Details
to see all these special rates.
Sometimes we can offer additional
discounts, so check always our
hot deals. Back
to Top!
|
| Are
your prices by room or by person? |
All
prices in our service are per
room, not per person. For example,
a price for a single means a
room with one person, for a
double means a room with 2 persons,
etc. Back
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|
| How
can you offer rooms at such discounted
prices? |
For
two reasons. First, all reservations
are made through South East
Asia Tours, our tourism division,
who have negotiated these favorable
rates. Second, we use the internet
to do all the transactions,
which cuts our cost considerably.
Back
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|
| |
| CANCELLATION
POLICY |
| |
| What
is your cancellation policy? |
1)
If cancellation is notified
to us by fax or email 14 days
before check in date, Full refund
less 6 % (Being Credit Card
Processing Fee) will be Paid
back to you. If cancellation
is notified to us less than
the mentioned period above then
one night charge for normal
season will be levied and refund
the balance amount less 6 %
and for peak season full cancellation
charges apply.
2)
No show - means no email or
notification of cancellation
received to our office that
guest is unable to travel before
the check-in date. Payments
are not refundable and will
be forfeited accordingly.
3)
Unused vouchers - No refund
provided in event of cancellation
or alteration for the services
mentioned in the voucher which
the guest might decide not to
use once the date of check-in
commences. Back
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| |
| GENERAL
HOTEL POLICIES |
| |
| Can
South East Asia Tours supply a cot
or crib for my room when I travel
with children? |
Most
of the hotels have Baby cot
or crib facilities but still
South East Asia Tours Reservation
staff will help you to request
or recommend such hotels that
are 100 percent sure to have
these facilities, it is always
Free of cost. Back
to Top!
|
| How
do I request an early check-in or
late checkout with the hotel?
|
Since
hotel policies regarding early
check-in (generally 12:00 noon)
or late checkout (generally
after 12:00 noon) vary by location
and by hotel as it is always
subject to availability of the
hotel, please contact us by
e-mail or by phone prior to
your arrival to make any necessary
arrangements. Back
to Top!
|
| |
| Can't
find the answer to your question? |
Email
us your specific question, at
helpdesk@southtravels.com
and we will be happy to provide
a prompt response. Back
to Top!
|
